Effective Problem Solving: Getting Back on Track and Addressing Root Causes
When issues arise, effective problem solving helps teams stay on schedule and identifies root causes to prevent future disruptions. The “Problem Solve” phase prioritizes quick fixes to maintain progress and deeper analysis when possible. Here’s how this structured approach aids in efficient, proactive problem resolution.
Watch the video to see how to do it or read more below.
Step 1: Being Curious About the Problem
When Bob informs John about the brake pad issue, John asks how they’re addressing it. By showing curiosity, John gathers valuable insights and opens the door to collaborative problem-solving, encouraging his team to think critically.
Step 2: Implementing Immediate Fixes to Stay on Plan
John understands the truck is essential for the pit’s night shift, so he supports Bob’s quick fix of sending Steve for the correct parts. John’s focus on maintaining productivity helps the team stay on track while reinforcing the job’s priority status. When Jane encounters a similar issue with interior wiring, John proposes a patch repair as a temporary solution, allowing her to keep working within the shift’s timeline.
Step 3: Exploring Root Causes with Team Input
John digs deeper into recurring issues, asking Jane and Bob about why parts are often missing. Their observations point to gaps in work order details and the parts management process. John’s questions encourage the team to reflect on underlying causes, making them feel heard and valued.
Step 4: Developing Solutions to Address Root Causes
With insights from the team, John realizes that inaccurate bills of materials are affecting job readiness. He commits to raising this issue with planners and the superintendent to improve planning processes, demonstrating proactive leadership. This action ensures future work orders are complete and jobs can proceed smoothly.
Step 5: Securing Commitment to Solutions
John secures commitment from Jane and Bob to complete the day’s tasks, including patch repairs and cleaning up. This commitment keeps the team focused and ensures a safe, organized workspace for the next shift, fostering accountability and teamwork.
Step 6: Documenting Actions for Accountability
Finally, John records these insights and actions in an action log to track progress. This documentation not only helps the team follow through but also builds a record for continuous improvement.
In summary, effective problem-solving—characterized by curiosity, quick fixes, root-cause analysis, actionable solutions, team commitment, and thorough documentation—ensures teams can stay on track while continually improving processes. This approach creates a productive, proactive work environment where problems are addressed effectively and prevented in the future.
Problem Solving is one of the Active Leadership Behaviours, click here to rewatch the “Problem Solving” video above directly in youtube.
